Clients may be eligible for a Service Delivery Failure refund if the request is submitted to to&nbsp;<a href="mailto:accounting@simplecertifiedmail.com" target="_self">accounting@simplecertifiedmail.com</a>&nbsp;between the 30th&nbsp;and 60th day after mailing. For more details see the Terms of Use <a rel="noopener noreferrer" href="https://www.simplecertifiedmail.com/terms/" target="_blank">here.</a>

Clients may be eligible for a Service Delivery Failure refund if the request is submitted to to  between the 30th and 60th day after mailing. For more details see the Terms of Use

How do we request a refund for a USPS service failure?

How do I run a batch (high volume) job?

How do I resume an interrupted batch job?

My Certified Mail coversheet is not printing correctly, making it difficult to align the printed image with the window envelope

How does the Tag feature work in the Address Book

How do I reset my account password?

How to manage dozens or hundreds of users?

If my computer crashes, is my Simple Certified Mail data lost?

How do we order Certified Mail envelopes and labels?

What happens to unused funds in our account if we close our account?

How do we request refunds for Certified Mail cover sheets and labels that are created but not mailed

What browsers are supported?

How does SimpleCertifiedMail.com assist developers integrating with SCM's REST APIs?

How do we close our account?

When it comes to paying for USPS postage and fees, what is the difference between a Primary Account and other payment accounts?

How do we change our Primary Payment Account from one credit card to another, or one bank account to another?

Is there anything special to know before deleting accounts from the Payment Manager?

Where can we learn more about how payments work?

How do we mail to IRS or state tax offices that do not have a street address or Post Office box?

What is SimpleCertifiedMail.com?

What can we do with SimpleCertifiedMail.com?

Do we need any special hardware or software?

Is a contract required?

How does this service improve Proof of Acceptance and Proof of Delivery?

How does the Return Receipt (Electronic) compare to the traditional USPS (PS3811) Green Card?

How does SimpleCertifiedMail.com handle postage?

How is the SimpleCertifiedMail process more efficient than the traditional way of managing Certified Mail?

How do we track our mail through the service?

How long is our mailing data retained in our account?

What's the best way to get a demo of the service?

How long does it take to get started?

Do you offer Batch Processing or outsourced Print and Mail services for large mailings? 

Can we use our regular envelopes?

How do we order envelopes and labels?

Can we order Certified Mail envelopes and labels from our regular supplier?

What is the cost of using SimpleCertifiedMail.com?

How does payment work?

Can we use a credit or debit card?

How does SimpleCertifiedMail.com ensure the security of our account and data?

How does the Group feature help us add, delete and manage users across locations?

What reporting data comes with having an account?

Can we suggests enhancements or improvements to SimpleCertifiedMail.com?

Do you offer outsourcing services?

Should we sign for Certified Mail letter that is being returned?

How fast is Certified Mail delivered?

How do we track our Certified Mail?

What is SimpleCertifiedMail.com's privacy policy?

How does the "Reprint" feature work?

What happens if I misplace a cover sheet before mailing?

How do we learn more about your REST APIs?

How do we add new users to our account?

What is the Client Code all about?

How do we view and download the production report?