Help CenterSimpleCertifiedMail.com has two ways to ensure you receive a refund of USPS postage and fees for Certified Mail that is created, but for one reason or another, not actually mailed.
The first is a manual method. Log in to the service and navigate to the Delivery Information Report under the Reports heading on the main toolbar. Use the search options such as “Date Created Between” to find a record of the cover sheet or label you created. When the list of your Certified Mail pieces appears, locate the correct piece, look for the column titled “Last Status” and select “Request Refund”. This starts the refund process. Note that cover sheets and labels do not appear in the Delivery Information Report until the day after you create them.
The second method is automatic. If SimpleCertifiedMail.com has not received an acceptance scan from the USPS for any mail piece, on the eight day the service automatically requests a refund. This ensures a refund is generated for any mail piece that you create but decide not to mail, even if you forget to request one.
In both cases, the cost of service is credited to your account, less a $0.25/piece service fee. If the Certified Mail piece is mailed at some point in the future, the refund is reversed. From the time a refund is requested, anytime you see the mail piece in the Delivery Information Report screen, the word “Refund” will be shown under the Last Status column.