Help CenterSimpleCertifiedMail.com has two ways to ensure you receive a refund of USPS postage and Certified Mail fees for Certified Mail coversheets and labels that are created, but for one reason or another, not actually mailed.
The first is a manual process you perform. Log in to the service and navigate to the Delivery Information Report under the Reports heading on the main toolbar. Use the search options such as “Date Created Between” to find a record of the cover sheet or label you created. When the list of your Certified Mail pieces appears, locate the correct piece, look for the column titled “Options” and select “Request Refund”. This starts the refund process. Note that cover sheets and labels do not appear in the Delivery Information Report until the day after you create them.
The second method is automatic. If SimpleCertifiedMail.com has not received an acceptance scan from the USPS for any mail piece on the eighth day after the cover sheet or label was produced, the service automatically requests a refund.
In both cases, once the refund request is accepted by the USPS, the cost of service is credited to your account, less a $0.25/piece processing fee. If the Certified Mail piece is mailed at some point in the future, the refund is reversed.
Finally, after a refund is requested, anytime you see the mail piece in the Delivery Information Report screen, the word “Refund” will be shown under the Last Status column.